Who we are
Orrell Park Pharmacy is a registered community pharmacy based at 65 Moss Lane, Orrell Park, Liverpool, Merseyside, L9 8AE. Our superintendent pharmacist is Diana Cheung. We are registered with the General Pharmaceutical Council (GPhC Premises Reg No: 1086958) and our company registration number is 03204178.
Our website address is https://orrellparkpharmacy.co.uk.
We take your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we keep it safe. It applies to information gathered through our website, our in-pharmacy services, and any booking or enquiry forms you complete.
What data we collect
When you use our website or services, we may collect the following types of personal information:
Your name, address, date of birth, and contact details (phone number, email address).
Health and medical information related to the services you receive from us. This includes prescription records, vaccination history, allergy test results, blood test results, and details from consultations for services such as our travel clinic, weight management programme, earwax removal, blood pressure checks, vitamin B12 injections, NHS contraception services, and flu and COVID vaccinations.
Payment details when you pay for private services.
Technical data when you browse our website. This includes your IP address, browser type, and how you interact with our pages.
Any information you provide when you fill in a contact form, booking form, or leave a comment on our blog.
Why we collect your data
We collect and use your personal data for the following reasons:
- To provide you with pharmacy services and healthcare treatments safely and accurately.
- To fulfil our legal obligations as a registered pharmacy. This includes keeping prescription records and maintaining patient safety.
- To manage appointment bookings for services like our travel clinic, weight management consultations, and earwax removal.
- To respond to your enquiries when you contact us by phone, email, or through our website.
- To send you important information about your prescriptions, appointments, or treatments.
- To improve our website and make it more useful for visitors.
- To comply with NHS and GPhC requirements.
The legal basis for processing your data
Under UK GDPR, we process your personal data based on one or more of the following grounds:
Your consent. For example, when you book an appointment or submit a contact form.
To perform a contract with you. For example, when you purchase a private service.
Legal obligation. We are required by law to keep certain health records and pharmacy records.
Vital interests. In rare cases, processing your data may be necessary to protect your health or safety.
Legitimate interests. For example, to improve our services and website.
Health data is classed as special category data. We process this under UK GDPR Article 9(2)(h), which allows processing for healthcare purposes by a health professional bound by a duty of confidentiality.
How we store and protect your data
We store your personal data securely using a mix of physical and digital safeguards. Paper records are kept in locked storage within the pharmacy. Electronic records are held on secure, password-protected systems.
Only authorised pharmacy staff can access your personal data. All team members are trained in data protection and bound by confidentiality obligations.
We keep your data only for as long as necessary. Prescription and health records are retained in line with NHS guidance, which typically requires a minimum of eight years for adults. For children, records are kept until the patient turns 25 (or 26 if the patient was 17 at the time of treatment).
When data is no longer needed, we dispose of it securely.
Who we share your data with
We may share your personal data with:
The NHS and other healthcare providers involved in your care. This includes your GP surgery.
The NHS Business Services Authority, for prescription processing.
Regulatory bodies such as the GPhC, where required by law.
Third-party service providers who help us run our website and booking systems. These providers only process your data on our instructions and are bound by data protection agreements.
We will never sell your personal data to anyone. We will not share it with third parties for marketing purposes.
Cookies
Our website uses cookies. These are small text files stored on your device when you visit our site.
We use cookies to make the website work properly, to remember your preferences, and to understand how visitors use the site. Some cookies are essential for the website to function. Others help us improve your experience.
You can control cookies through your browser settings. Turning off certain cookies may affect how the website works for you.
For full details, please see our Cookie Policy page.
Embedded content
Some pages on our site may include embedded content from other websites, such as videos or maps. Embedded content from other websites behaves as if you visited that website directly. Those websites may collect data about you and use their own cookies. We recommend checking the privacy policies of those services.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Ask us to correct any data that is inaccurate or incomplete.
- Ask us to delete your personal data, where there is no legal reason for us to keep it.
- Restrict or object to how we process your data.
- Request a copy of your data in a portable format.
- Withdraw your consent at any time, where consent is the basis for processing.
To exercise any of these rights, please contact us using the details below. We will respond within one month.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date shown at the top. We encourage you to check back now and then.
How to contact us
If you have questions about this privacy policy or how we handle your data, you can reach us at:
Orrell Park Pharmacy
65 Moss Lane, Orrell Park, Liverpool, Merseyside, L9 8AE
Email: pharmacy.fqx60@nhs.net
Phone: 0151 525 1003
How to make a complaint
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113
We would appreciate the chance to address your concerns first. Please contact us directly before raising a complaint with the ICO.